COVID-19 & Carriers

OAHU has created this page for as a resource for our members to get the latest FAQs from Carriers.


Does UnitedHealthcare cover the test for COVID-19? Update 7/24

UnitedHealthcare and its self-funded customers will waive cost sharing for medically necessary COVID-19 diagnostic virus and antigen testing during this national emergency. We are also waiving cost sharing for COVID-19 diagnostic testing related visits during this same time, whether the testing related visit is received in a health care provider’s office, an urgent care center, an emergency department or through a telehealth visit. This coverage applies to Medicare Advantage, Medicaid and fully insured and self-funded employer-sponsored plans. 

Testing must be ordered by a physician or appropriately licensed health care professional and provided at approved locations in accordance with U.S. Centers for Disease Control and Prevention (CDC) guidelines including FDA approved testing at designated labs around the country.

Cost share will be waived for testing and testing-related services during the national public health emergency beginning on February 4, 2020.  The Secretary of HHS renewed the National Public Health Emergency for 90 days from the earlier date, through July 24, 2020, and now extended it again through October 22, 2020. 

How will UnitedHealthcare cover COVID-19 treatment? Update 7/24

The health of our members and supporting those who deliver care are our top priorities, and UnitedHealthcare is taking additional steps to provide support during this challenging time. This builds on UnitedHealthcare’s previously announced efforts to waive cost share for COVID-19 diagnostic testing and test-related visits and related items and services that are covered by the member’s health plan.

UnitedHealthcare is waiving member cost sharing for the applicable treatment of COVID-19 until July 22, 2020 for its Medicare Advantage, Medicaid, and Individual and Group Market fully insured health plans. We will also work with self-funded customers who want us to implement a similar approach on their behalf.

If a member receives treatment under a COVID-19 admission or diagnosis code between Feb. 4, 2020 and October 22, 2020, we will waive cost sharing (co-pays, coinsurance and deductibles) for the following:

  • Office visit/telehealth
  • Urgent care visits
  • Emergency department visits
  • Observations stays
  • Inpatient hospital episodes
  • Acute inpatient rehab
  • Long-term acute care
  • Skilled nursing facilities

This includes in-network and out-of-network providers. When available, we will also waive cost-share for medications which are FDA-approved for COVID-19 treatment.

We do encourage our clients to visit the COVID-19 Communications and resources site for the most current information regarding this subject.

HealthNet Health Plan of Oregon

Kaiser Permanente

The world is facing an unprecedented medical crisis. Throughout this challenging time, your health and safety remain our top priority. Protect yourself and your loved ones with the help of this important information on COVID-19. Together, we can keep our communities healthy and strong.

To get information please visit

April 15th, 2020COVID Updates for Oregon and Southwest Washington



Click here for an overview of the actions PacificSource is taking to support our members, providers and communities during the pandemic. Our initiatives are helping ensure that our members continue to have access to providers in the short and long term.  Regarding our provider relief strategies, this level of support for the local provider community and is a testament to our continued commitment and relationship with these providers.

Providence Health Plan

You can find details about all changes and updates on Providence's website.  Providence's coronavirus resource site,, is a central hub for the most up-to-date information you can trust – including important updates from Providence experts, helpful tips, and wellness resources.

Regence BCBS of Oregon

Samaritan Health Plans 


As you all know, I’m available to answer any questions as they come up, but I do want you to be aware of some really great resources being constantly updated in our Covid-19 FAQ links. You can also find links in these documents to weekly calls directed to both our broker and employer audiences hosted by our leadership and medical professionals to go over hot topics of all varieties related to our current situation. 

Mental/Behavioral Health: UnitedHealthcare is also offering mental/behavioral health assistance through our Optum resources to everyone in the general public during these crazy times. 

  • Optum is offering a free emotional support help line for all people impacted. This help line will provide those affected access to trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary.

  • This service is free of charge and open to the general public. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.
  • UnitedHealthcare and Optum members with EAP and behavioral health benefits can access their ongoing resources through their account-specific support numbers. Emotional-support resources and information are also available online at