COVID-19 & Carriers

OAHU has created this page for as a resource for our members to get the latest FAQs from Carriers.

Health Net Health Plan of Oregon

Kaiser Permanente

April 15th, 2020
COVID Updates for Oregon and Southwest Washington

Kaiser Permanente: ALERT : Plan Downgrades due to CoVid-19


  • An employer group can select a plan to add to their existing 12 month contract(s) to downgrade to.
  • The plan does not have to replace any existing plans they offer.
  • Not everyone has to move.
  • The downgrade can be for Medical and/or Dental contracts.
  • Essentially, those with a 2 in 1 bundle could add a third option, those with a 3 in 1 bundle could add a 4th option.
  • This plan must be a downgrade from what is currently offered in the bundle (excluding an HSA if it is already part of the bundle)  Ex; Group offers, 500, 2500 and 2800HSA – they could also choose to offer a 3500 as a plan downgrade 4th option for employees to choose to move to 5/1/20.
  • You will use the most current renewal for the group to look at rates for the plan. We will add the new plan back to the renewal date and all new enrollees will come on 5/1/20.
  • At the next renewal – they will have to go back to the max of a 3 plan offering.


  • We would like their decision by 4/15/20 no later than 4/20/20. Please let me know if it is going to be past 4/15/20.
  • We would like enrollments completed online by 4/30/20 at or if necessary emailed directly to [email protected].

Please reach out to your Kaiser Sales executive for more information. 


Click here for an overview of the actions PacificSource is taking to support our members, providers and communities during the pandemic. Our initiatives are helping ensure that our members continue to have access to providers in the short and long term.  Regarding our provider relief strategies, this level of support for the local provider community and is a testament to our continued commitment and relationship with these providers.

Providence Health Plan
You can find details about all changes and updates on Providence's website.  Providence's coronavirus resource site,, is a central hub for the most up-to-date information you can trust – including important updates from Providence experts, helpful tips, and wellness resources.

Regence BCBS of Oregon


Mental/Behavioral Health: UnitedHealthcare is also offering mental/behavioral health assistance through our Optum resources to everyone in the general public during these crazy times. 

  • Optum is offering a free emotional support help line for all people impacted. This help line will provide those affected access to trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary.
  • This service is free of charge and open to the general public. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.
  • UnitedHealthcare and Optum members with EAP and behavioral health benefits can access their ongoing resources through their account-specific support numbers. Emotional-support resources and information are also available online at


As you all know, I’m available to answer any questions as they come up, but I do want you to be aware of some really great resources being constantly updated in our Covid-19 FAQ links. You can also find links in these documents to weekly calls directed to both our broker and employer audiences hosted by our leadership and medical professionals to go over hot topics of all varieties related to our current situation.